Hearing Care Clinic Experience Lead

Audika GB; Winchester; On-site; GBP 25,000 - 31,000; Full time

Job summary

Audika GB is seeking a Clinic Coordinator for our Winchester hearing centre to provide exceptional customer service in a full-time role Monday to Friday, 9am–5pm. The position offers a salary of £28,000 and involves diary management, patient care support, administration, sales of Wellness programs and literature, and maintaining branch presentation.

Ideal candidates will be friendly, self-motivated and capable of handling challenging situations while delivering premium customer service and

Responsibilities

• Diary management: efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customers in hearing centres, day clinics and during home visits.
• Administration: maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer care: prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch presentation: uphold brand standards by maintaining cleanliness and displaying literature appropriately.

Job description

Audika GB is seeking a Clinic Coordinator for our Winchester hearing centre to provide exceptional customer service in a full-time role Monday to Friday, 9am–5pm. The position offers a salary of £28,000 and involves diary management, patient care support, administration, sales of Wellness programs and literature, and maintaining branch presentation.

Ideal candidates will be friendly, self-motivated and capable of handling challenging situations while delivering premium customer service and