Clinic Coordinator - Falkirk

Audika GB; Falkirk; On-site; GBP 14,000 - 17,000; Part time

Job summary

Audika GB in Falkirk is seeking a Clinic Coordinator to deliver outstanding customer service in a welcoming hearing centre. The role is part-time, working Monday to Wednesday, 9am-5pm, and involves supporting hearing care professionals and patients with day-to-day activities.

You will help manage diaries, assist with administration, promote wellness and care plans, and help maintain branch presentation and GDPR-compliant records.

Qualifications

• Experience in diary management and front-desk customer service.
• Ability to build rapport with patients and colleagues.
• Strong communication and organisational skills.

Responsibilities

• Diary management: schedule appointments, confirm, and coordinate with colleagues.
• Support hearing care professionals to provide excellent customer care in centres and during visits.
• Maintain customer records and ensure GDPR compliance; manage stock and reporting tasks.
• Promote Wellness program, accessories, and care plans to customers.
• Prioritise premium service by engaging customers, answering calls promptly, and building relationships.
• Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

Skills

Diary management

Customer service

Communication

Job description

At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic Coordinator to join our Falkirk hearing centre part-time Monday,Tuesday and Wednesday 9am-5pm.

Salary - £15,680

Key Responsibilities

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

Key Qualities

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self-motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

Ready to make a difference with your friendly and customer-centric approach? Join our team at Audika. For more information about Audika - About us | Learn about Audika Hearing Care Ltd. #UKIND2 #audika_uk