Hearing Centre Scheduler & Customer Care

Demant; Hanley; Remote; GBP 24,000 - 29,000; Full time

Job summary

Audika GB, part of the Demant group, seeks a Clinic Coordinator for our Hanley hearing centre. This full-time role runs Monday to Friday, 9am to 5pm, focusing on delivering exceptional patient service, diary management, and administrative tasks.

Join a highly international environment with a local footprint, contribute to GDPR-compliant records, promote our wellness programs and care plans, and help maintain branch presentation and stock reporting.

Responsibilities

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

Job description

Audika GB, part of the Demant group, seeks a Clinic Coordinator for our Hanley hearing centre. This full-time role runs Monday to Friday, 9am to 5pm, focusing on delivering exceptional patient service, diary management, and administrative tasks.

Join a highly international environment with a local footprint, contribute to GDPR-compliant records, promote our wellness programs and care plans, and help maintain branch presentation and stock reporting.