Clinic Coordinator: Scheduling, Care & Patient Experience

Demant; Twickenham; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

Audika, part of the Demant group, is seeking a Clinic Coordinator for our Twickenham hearing centre. This full-time role runs Monday to Friday, 9am–5pm, with a salary of £29,500.

You will manage appointments, support clinicians, handle records under GDPR, promote wellness programs and care plans, and ensure a welcoming clinic environment. We look for a persuasive, self-motivated communicator who thrives on delivering premium customer service and exceeding targets.

Qualifications

• Experience delivering high-quality customer service in a care/retail environment.
• GDPR awareness and admin accuracy in handling records.
• Ability to promote wellness programs, accessories, and care plans.

Responsibilities

• Manage diaries and appointments efficiently.
• Support hearing care professionals to deliver excellent customer care.
• Maintain customer records and adhere to GDPR regulations.
• Handle stock reporting and administration tasks.
• Promote Wellness program, accessories and care plans to customers.
• Maintain branch appearance and literature displays.

Skills

Customer service

Diary management

Administration

Sales

Customer care

Brand presentation

Job description

Audika, part of the Demant group, is seeking a Clinic Coordinator for our Twickenham hearing centre. This full-time role runs Monday to Friday, 9am–5pm, with a salary of £29,500.

You will manage appointments, support clinicians, handle records under GDPR, promote wellness programs and care plans, and ensure a welcoming clinic environment. We look for a persuasive, self-motivated communicator who thrives on delivering premium customer service and exceeding targets.