Hearing Care Clinic Coordinator: Premium Patient Experience

Demant; Farnborough; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

Audika GB, part of the Audika Group and Demant, is seeking a Clinic Coordinator in Farnborough to join a hearing centre on a full-time basis, Monday to Friday, 9am-5pm. You will deliver exceptional customer service and help create a welcoming environment for patients.

The role includes diary management, assisting hearing care professionals, maintaining GDPR-compliant records, stock reporting, promoting wellness programs, and upholding brand standards across the clinic.

Qualifications

• Persuasive influencer with friendly demeanor and positive interaction skills.
• Self-motivated and competitive, focused on meeting targets.
• Logical and proactive, capable of navigating challenging situations.
• Personable and enthusiastic communicator with strong customer-service focus.

Responsibilities

• Diary management: optimise appointment scheduling, confirm appointments and coordinate with colleagues.
• Support hearing care professionals to provide exceptional customer care in centres, day clinics and during home visits.
• Administration: maintain customer records, adhere to GDPR, and manage reporting tasks including stock records.
• Sales: promote the Wellness program, accessories and care plans through positive engagement.
• Customer care: deliver premium service by engaging with customers, answering calls, and building relationships.
• Branch presentation: uphold brand standards by maintaining cleanliness and displaying literature.

Skills

Diary management

Customer service

Sales

Communication

Job description

Audika GB, part of the Audika Group and Demant, is seeking a Clinic Coordinator in Farnborough to join a hearing centre on a full-time basis, Monday to Friday, 9am-5pm. You will deliver exceptional customer service and help create a welcoming environment for patients.

The role includes diary management, assisting hearing care professionals, maintaining GDPR-compliant records, stock reporting, promoting wellness programs, and upholding brand standards across the clinic.