Hearing Clinic Coordinator — Patient Experience Pro

Audika GB; Farnborough; On-site; GBP 27,000 - 32,000; Full time

Job summary

Audika GB in Farnborough is seeking a Clinic Coordinator to join our hearing centre on a full-time basis. You will provide exceptional customer service, manage the diary, coordinate with colleagues, and support hearing care professionals.

The role covers diary management, customer care, GDPR-compliant records, stock reporting, and promoting wellness programs and care plans. Normal hours are Monday to Friday 9am–5pm, with a focus on delivering a welcoming patient experience.

Qualifications

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

Responsibilities

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

Job description

Audika GB in Farnborough is seeking a Clinic Coordinator to join our hearing centre on a full-time basis. You will provide exceptional customer service, manage the diary, coordinate with colleagues, and support hearing care professionals.

The role covers diary management, customer care, GDPR-compliant records, stock reporting, and promoting wellness programs and care plans. Normal hours are Monday to Friday 9am–5pm, with a focus on delivering a welcoming patient experience.