Hearing Centre Coordinator: Customer Care & Scheduling

Audika GB; Twickenham; On-site; GBP 27,000 - 32,000; Full time

Job summary

Audika GB in Twickenham is seeking a Clinic Coordinator to provide outstanding customer service and create a welcoming environment in our hearing centre. The role is full-time, Monday to Friday, 9am-5pm, with a salary of £29,500 per year.

You will manage appointments, support clinicians, handle administration, and promote the Wellness program and care plans to patients while maintaining GDPR-compliant records and branch standards.

Qualifications

• Experience in diary/appointment management and scheduling.
• Strong customer service and communication skills.
• Ability to promote programs and care plans to patients.
• Good organisation and attention to GDPR/regulatory requirements.

Responsibilities

• Diary Management: efficiently optimise appointment scheduling and coordinate with colleagues for effective diary management.
• Support hearing care professionals to provide exceptional customer care to patients in hearing centres, day clinics and during home visits.
• Administration: maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: uphold brand standards by maintaining cleanliness and displaying literature appropriately.

Skills

Diary management

Customer service

Sales aptitude

Communication

Job description

Audika GB in Twickenham is seeking a Clinic Coordinator to provide outstanding customer service and create a welcoming environment in our hearing centre. The role is full-time, Monday to Friday, 9am-5pm, with a salary of £29,500 per year.

You will manage appointments, support clinicians, handle administration, and promote the Wellness program and care plans to patients while maintaining GDPR-compliant records and branch standards.