Welcome & Service Team Member

National Trust; Broseley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A heritage organization in Broseley is seeking a Welcome & Service Team Member to provide excellent customer service and maintain high presentation standards. This part-time position offers the chance to assist in fundraising efforts and support a variety of events. Ideal candidates should be customer-focused, well-organized, and adaptable, with a positive attitude. The organization promotes diversity and welcomes applications from all individuals.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Discounts on gym memberships

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Qualifications

• Enthusiasm for delivering great customer service.
• Ability to maintain high presentation standards.
• Willingness to assist with events when needed.

Responsibilities

• Providing excellent customer service to visitors.
• Keeping visitor facilities clean and presentable.
• Assisting with fundraising efforts through the sale of donated goods.

Skills

Customer focused

Team player

Organised and adaptable

Willing to learn new skills

Positive attitude

Job description

Welcome & Service Team Member

Broseley

Reference: IRC169262

£12.75 per hour

Posted: 29th Dec

Closing Date: 05-JAN-2026

Contract: Fixed Term

Contract Type: Part Time

We'd love to hear from you if you're:

• Customer focused with an understanding of the importance of great service
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Have a positive attitude

The seat of the Benthall family for over 1000 years, Benthall is home to a 16th century house and gardens set in the heart of Shropshire. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service. We are a small team at Benthall, so you may be asked to chip in at times in areas outside of your normal routine.

With high presentation standards and an eye for detail, you will be keeping the visitor facilities clean and presentable. You will help with our fundraising efforts through the sale of donated goods at visitor reception and directing visitors to the second‑hand bookshop. There will also be an opportunity to assist with an expanding programme of events at the property including Easter Adventures, performances and craft fairs.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Benefits

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at [e-mail]. If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at [e-mail] and we'll support you as best as we can. For examples of how, please see our supporting you page.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.