Welcome Host: Elevate Customer Experience at the Station

Avanti West Coast; Manchester; On-site; GBP 34,000; Full time

Job summary

A leading transport provider is hiring Welcome Hosts for their Manchester Talent Bank. This role prioritizes delivering exceptional customer service, working collaboratively with on-board and station teams, and ensuring a safe traveling environment for all customers. Key duties include assisting travelers, maintaining safety protocols, and handling service disruptions. Benefits include a final salary pension, free travel for you and family, and extensive holiday leave, making this a great opportunity for those passionate about customer service and making a difference.

Benefits

Final salary pension

Free travel for you/spouse/partner/dependents

75% off other train operator fares

30 days holiday (rising to 37)

10 free journeys on other First Group Train Operators

Responsibilities

• Work with station teams to provide a safe and friendly journey.
• Communicate effectively to create amazing customer experiences.
• Assist customers with their travel needs and provide accurate information.
• Handle service disruptions and emergencies effectively.
• Use initiative to solve customer problems.

Skills

Customer service skills

Effective communication

Problem-solving

Teamwork

Job description

A leading transport provider is hiring Welcome Hosts for their Manchester Talent Bank. This role prioritizes delivering exceptional customer service, working collaboratively with on-board and station teams, and ensuring a safe traveling environment for all customers. Key duties include assisting travelers, maintaining safety protocols, and handling service disruptions. Benefits include a final salary pension, free travel for you and family, and extensive holiday leave, making this a great opportunity for those passionate about customer service and making a difference.