Welcome Experience Manager — Heritage Site Leader
National Trust
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
National Trust at Newark Park is seeking a Welcome Manager to lead our welcome and service team and volunteers. You will ensure smooth daily operations in the welcome area, inspire your team to provide top-tier service, and contribute to growing charitable income.
You will act as duty manager, handling safeguarding, cash, tills, fire and evacuation, and serve as the main contact for staff, volunteers, and visitors during emergencies and enquiries. The role profile outlines more details.
Qualifications
- Experience in visitor services, tourism, heritage or similar settings.
- Curious about people and committed to highest service standards.
- Highly organised and capable leader.
- Ability to guide and motivate teams of staff and volunteers.
Responsibilities
- Lead and manage the welcome and service team members and volunteers.
- Ensure day-to-day operations run smoothly in the welcome area.
- Inspire the team to deliver the highest standards of service and help grow income.
- Act as duty manager for the site, with safeguarding, cash, tills, fire and evacuation duties.
- Be the primary contact for staff, volunteers and visitors for emergencies and inquiries.
Skills
Job description
National Trust at Newark Park is seeking a Welcome Manager to lead our welcome and service team and volunteers. You will ensure smooth daily operations in the welcome area, inspire your team to provide top-tier service, and contribute to growing charitable income.
You will act as duty manager, handling safeguarding, cash, tills, fire and evacuation, and serve as the main contact for staff, volunteers, and visitors during emergencies and enquiries. The role profile outlines more details.
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