Welcome Manager (Band 2) - Wotton-under-Edge

National Trust; Gloucester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to NT places

Rental deposit loan

Season ticket loan

EV car lease

Perks at work discounts

Holiday allowance 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust at Newark Park is seeking a Welcome Manager to lead our welcome and service team and volunteers. You will ensure smooth daily operations in the welcome area, inspire your team to provide top-tier service, and contribute to growing charitable income.

You will act as duty manager, handling safeguarding, cash, tills, fire and evacuation, and serve as the main contact for staff, volunteers, and visitors during emergencies and enquiries. The role profile outlines more details.

Qualifications

• Experience in visitor services, tourism, heritage or similar settings.
• Curious about people and committed to highest service standards.
• Highly organised and capable leader.
• Ability to guide and motivate teams of staff and volunteers.

Responsibilities

• Lead and manage the welcome and service team members and volunteers.
• Ensure day-to-day operations run smoothly in the welcome area.
• Inspire the team to deliver the highest standards of service and help grow income.
• Act as duty manager for the site, with safeguarding, cash, tills, fire and evacuation duties.
• Be the primary contact for staff, volunteers and visitors for emergencies and inquiries.

Skills

Visitor services

Tourism

Heritage sector

People-focused

Leadership

Financial performance

Job description

We're looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Newark Park, leading our small but vital welcome team. High on the ridge of the Cotswold escarpment, Newark Park is a picturesque estate, with astonishing views and an historic home at its heart. The Newark team of staff and volunteers are a warm and friendly community with a passion for this place. What you'll be doing You'll lead and manage our team of welcome and service team members and volunteers. You'll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You'll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes. You'll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies. You'll regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

We'd love to hear from you if you're:

• experienced in visitor services, tourism, heritage or similar situations
• naturally curious about people, and motivated to give the highest standards of service
• highly organised
• a confident leader
• adept at managing financial performance
• up for a challenge, adaptable and responsive under pressure Salary: 23,477.28 pro rata (FTE 27,612 per annum)

Contract: Permanent Hours/ working pattern: 1658 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. The role involves regular weekend and bank holiday working., The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Benefits

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places