Welcome & Service Assistant Manager - Grantham

National Trust; South Kesteven; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday entitlement up to 32 days + 1

Flexible working where possible

Employee assistance programme

Free parking

Job summary

The National Trust’s Belton Estate seeks a personable team member to welcome visitors and ensure an excellent day out. You’ll support the Welcome Manager and a busy team across the property, with opportunities to raise funds and recruit members.

Ideal candidates have visitor services experience, a proactive attitude, and confidence in IT (Microsoft Office). The role offers a dynamic environment where no two days are the same.

Qualifications

• Experience in visitor services within the heritage or tourism sector.
• High standards of customer service.
• Able to meet sales targets and promote membership.
• Well-organised, motivated and proactive in handling tasks.

Responsibilities

• Welcome visitors and ensure the best possible experience.
• Support the team and help solve daily issues.
• Assist in compiling staff rotas and supervising volunteers.
• Encourage people to join the National Trust as members.

Skills

Visitor services

Customer service

Sales skills

Organised

Can-do attitude

IT skills

Tools

Microsoft Office

Job description

You’ll be based at the Belton Estate, a classic country estate established and developed over three centuries by the Brownlow family. Celebrated for its Carolean-style architecture, ancient deer park, expansive gardens, and family-friendly activities, Belton welcomed over 430,000 visitors in 2025. Reporting to the Welcome Manager, you’ll join a large, busy team who work across the property to welcome visitors, grow support, and help care for this special place. With lots going on, you can guarantee no day will be the same. What you’ll be doing You’ll be making sure everyone has the best experience of visiting the Belton Estate. Your warmth, your care, your high standards and your attention to detail can make all the difference to a visitor’s day. You’ll support your team and help to solve problems on a daily basis. You’ll know how to turn around a challenging situation, and you’ll be helping your team to do the same. You’ll be involved in compiling staff rotas, supervising staff, managing volunteers, and supporting the Welcome Manager in ensuring the smooth running of our Visitor & Information Hub. You’ll also be raising funds and encouraging people to join the Trust as members, always aware of how crucial these goals are to the Trust’s cause. By sharing your knowledge of our work both here and throughout the Trust, you’ll help people to see how vital their contribution can be.

We’d love to hear from you if you’re:

• experienced in visitor services, in the tourist or heritage sector
• naturally curious about people, with an understanding of how to achieve the highest standards of customer service
• able to work to sales targets, and confidently sell the benefits of becoming a member
• well‑organised and motivated
• willing to learn new skills, with a ‘can‑do’ attitude
• comfortable with IT skills (including all Microsoft Office)

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places