Welcome Manager (Band 2)

National Trust for Places of Historic Interest or Natural Beauty; Wotton-under-Edge; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

National Trust is seeking a Welcome Manager at Newark Park to lead our small but vital welcome team and ensure smooth day-to-day operations in the welcome area. You’ll inspire staff and volunteers to provide outstanding service and help grow charitable income, while acting as a duty manager for safety and guest experience.

The role requires weekend and bank holiday work, and a commitment to our values and safeguarding policies. Excellent people skills are essential.

Qualifications

• Experience in visitor services, tourism, heritage or similar situations.
• Naturally curious about people, and motivated to give the highest standards of service.
• Highly organized.
• Adept at managing financial performance.
• Up for a challenge, adaptable and responsive under pressure.

Responsibilities

• Lead and manage the welcome and service team and volunteers to ensure smooth day-to-day operations in the welcome area.
• Inspire and care for the team to deliver the highest standards of service and help grow charitable income.
• Lead from the front using good judgement in line with National Trust guidelines, values and policies.
• Act as duty manager for the site, covering safeguarding, cash and tills, fire, security and evacuation.

Skills

Visitor services

Customer service

People skills

Team leadership

Cash handling

Job description

We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Newark Park, leading our small but vital welcome team.

Contract: Permanent

Hours/ working pattern:1658 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

The role involves regular weekend and bank holiday working.

Interview date: Tuesday 27th October

What it's like to work here

High on the ridge of the Cotswold escarpment, Newark Park is a picturesque estate, with astonishing views and an historic home at its heart. The Newark team of staff and volunteers are a warm and friendly community with a passion for this place.

What you'll be doing

You’ll lead and manage our team of welcome and service team members and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.

You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.

You'll regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you’re:

• experienced in visitor services, tourism, heritage or similar situations
• naturally curious about people, and motivated to give the highest standards of service
• highly organised
• adept at managing financial performance
• up for a challenge, adaptable and responsive under pressure

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Newark Park, Ozleworth, Wotton-under-Edge, GL12 7PZ

Documents

Welcome Manager (Band 2) - B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 18 October 2026

Interview date: Tuesday 27th October

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.