Welcome Manager (Band 2)

National Trust; Wotton-under-Edge; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Free NT places

Season ticket loan

EV car lease

Discounts (Perks)

Holiday allowance

Flexible working

Employee assistance

Free parking

Job summary

The National Trust is seeking a Welcome Manager for Newark Park to lead our welcome and service team and volunteers. This permanent role is based on annualised hours with a salary pro rata of £23,477.28 (FTE £27,612 per annum).

Hours total 1658 per year, with weekend/bank holiday work and paid monthly across the year. You will supervise staff and volunteers, act as duty manager, handle safeguarding, cash and security, and ensure the best possible day for every visitor.

Qualifications

• Experience in visitor services, tourism, heritage or similar settings.
• Naturally curious about people and committed to high standards of service.
• Highly organised with strong leadership abilities.
• Confident leader capable of managing a team.
• Adept at managing financial performance.
• Resilient, adaptable and able to work under pressure.

Responsibilities

• Lead and manage the welcome and service team and volunteers.
• Ensure day-to-day operations run smoothly in the welcome area.
• Inspire and care for the team to deliver high service standards.
• Help grow the charitable income through excellent guest experience.
• Act as duty manager, safeguarding, cash tills, fire and evacuation.
• Be the main contact for staff, volunteers and visitors in emergencies or complaints.

Skills

Visitor services

Tourism experience

Heritage environment

Customer service

Leadership

Financial management

Adaptable

Job description

Summary

We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Newark Park, leading our small but vital welcome team.

Salary: £23,477.28 pro rata (FTE £27,612 per annum)

Contract: Permanent

Hours/ working pattern: 1658 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

The role involves regular weekend and bank holiday working.

Interview date: Tuesday 27th October

What It's Like To Work Here

High on the ridge of the Cotswold escarpment, Newark Park is a picturesque estate, with astonishing views and an historic home at its heart. The Newark team of staff and volunteers are a warm and friendly community with a passion for this place.

What You'll Be Doing

You’ll lead and manage our team of welcome and service team members and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.

You'll regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.

Who We're Looking For

• experienced in visitor services, tourism, heritage or similar situations
• naturally curious about people, and motivated to give the highest standards of service
• highly organised
• a confident leader
• adept at managing financial performance
• up for a challenge, adaptable and responsive under pressure

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place Newark Park, Ozleworth, Wotton-under-Edge, GL12 7PZ

Documents

Welcome Manager (Band 2) - B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 18 October 2026

Interview date: Tuesday 27th October

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.