Weekend Student Services Concierge

Homes For Students; Birmingham; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

Homes for Students is seeking a part-time Resident Services Assistant to greet students and visitors, provide reception and help desk support, and assist with back-office tasks from the Globe Works site in Birmingham. The role runs 16 hours per week, Saturday and Sunday, 9:00 am to 5:30 pm, with opportunities to assist in events and intake/departure days.

The ideal candidate will deliver cheerful, attentive customer care, manage inquiries across email, phone, and in person, and stay organised in

Qualifications

• Exceptional customer service with a patient attitude.
• Proficient with Microsoft Office software.
• Strong communication and interpersonal skills; organised and proactive.

Responsibilities

• Provide warm welcome, reception support and help desk assistance to students and visitors.
• Support operations with back-office tasks and admin duties for the team.
• Assist with open days, intake days and departures, ensuring smooth experiences.
• Address student queries via email, phone, in person with accurate information.

Skills

Customer service

IT skills

Communication

Team player

Tools

Microsoft Office

Job description

Homes for Students is seeking a part-time Resident Services Assistant to greet students and visitors, provide reception and help desk support, and assist with back-office tasks from the Globe Works site in Birmingham. The role runs 16 hours per week, Saturday and Sunday, 9:00 am to 5:30 pm, with opportunities to assist in events and intake/departure days.

The ideal candidate will deliver cheerful, attentive customer care, manage inquiries across email, phone, and in person, and stay organised in