Student Residence Concierge & Support Specialist

Homes for Students Ltd; United Kingdom; Remote; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Retail discounts

Birthday leave

Cycle-to-work scheme

Charity days

Support for qualification

Job summary

Homes for Students Ltd. in the United Kingdom is seeking a Residence Services Assistant to join The Place team. You will provide warm reception, help desk support, and back-office admin across open days, intake days, and day-to-day student interactions.

You will handle student and visitor inquiries via email, phone, website and in person, delivering accurate information with a friendly, professional approach. A strong IT and communication ability is essential.

Qualifications

• Exceptional customer service skills with a helpful attitude.
• Experience using Microsoft Office software.
• Fast and efficient learner with the ability to pick up new tasks.
• Clear, professional communication and information presentation.
• Ability to prioritise workload to meet deadlines with minimal supervision.
• Team player who adapts to a flexible schedule.
• Previous customer service experience is desirable.

Responsibilities

• Provide a warm, friendly meet and greet and reception support.
• Deliver help desk assistance and administrative support to operations and the General Manager.
• Support open days, intake days, and departures, aiding students, visitors and external contacts.
• Handle inquiries via email, website, telephone and in person, offering accurate information.
• Operate a professional helpdesk and phone service and respond to student queries promptly.
• Maintain high standards of customer care and service delivery.

Skills

Customer service

Microsoft Office

Learning ability

Communication

Time management

Team player

Customer service experience

Tools

Microsoft Office

Job description

Homes for Students Ltd. in the United Kingdom is seeking a Residence Services Assistant to join The Place team. You will provide warm reception, help desk support, and back-office admin across open days, intake days, and day-to-day student interactions.

You will handle student and visitor inquiries via email, phone, website and in person, delivering accurate information with a friendly, professional approach. A strong IT and communication ability is essential.