Student Housing Receptionist & Helpdesk (Part-Time)

Homes for Students; Cheltenham; On-site; GBP 10,315,000 - 13,754,000; Part time

Benefits offered by this job

25 days holiday

Bank holidays

Discounts

Birthday leave

Cycle-to-work

Charity days

Professional qualification support

Job summary

Homes for Students is seeking a Resident Services Assistant for 16 hours per week to welcome students and visitors, manage reception, and provide front-line support across campus. You will assist with various admin tasks to support the operations team and GM, contributing to a smooth, welcoming student experience.

Ideal candidates will deliver cheerful, attentive customer care, use IT effectively, and stay organised in a busy environment.

Qualifications

• Exceptional customer service with a patient, helpful attitude.
• Experience using Microsoft Office software.
• Quick learning ability and adaptability.
• Proficiency in presenting information clearly and professionally.
• Ability to prioritise workloads and meet deadlines without close supervision.
• Team player with flexible approach.
• Previous customer service experience is desirable.

Responsibilities

• Greet and assist students and visitors at reception.
• Provide reception support and help desk assistance.
• Support back-office operations and admin tasks for the operations team.
• Assist with open days, intake days and departures.
• Address inquiries via email, website, telephone and in person.
• Operate a professional helpdesk and telephone service, responding promptly.

Skills

Customer service

Communication

Teamwork

Organisation

Problem solving

IT skills

Tools

Microsoft Office

Job description

Homes for Students is seeking a Resident Services Assistant for 16 hours per week to welcome students and visitors, manage reception, and provide front-line support across campus. You will assist with various admin tasks to support the operations team and GM, contributing to a smooth, welcoming student experience.

Ideal candidates will deliver cheerful, attentive customer care, use IT effectively, and stay organised in a busy environment.