Student Housing Front Desk & Guest Services Pro

Homes for Students Ltd; Coventry; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25 days holiday (+ BH pro-rated)

Discounts

Birthday day off

Cycle to work

Charity days

Qualification opportunities

Job summary

Homes for Students Ltd operates Urban Student Village, seeking a Residence Services Assistant to deliver cheerful reception and help desk support for a 30-hour week, Monday to Friday. You’ll handle student queries and provide back-office admin support to the operations team in a busy student accommodation environment.

You will excel in customer care, using MS Office, and coordinating with colleagues to ensure smooth check-ins, orientations, and departures.

Qualifications

• Exceptional customer service skills; patient and helpful.
• Experience using Microsoft Office software.
• Quick and efficient learning ability.
• Strong written and verbal information presentation.
• Ability to prioritise workload to meet deadlines.
• Team player with a flexible approach.
• Previous customer service experience is desirable.

Responsibilities

• Provide a warm meet-and-greet and reception service for students, visitors and staff.
• Offer help desk assistance and back-office administrative support to operations and General Manager.
• Support open days, intake days and departures, assisting students, visitors, and external contacts.
• Respond to student queries via email, website, telephone and in person through a professional helpdesk.
• Help maintain high standards of customer care and act as a role model for service delivery.
• Stay organised in a busy role, addressing complaints promptly and effectively.

Skills

Customer service

Presentation

Workload management

Teamwork

Learning ability

Customer service experience

Tools

MS Office

Job description

Homes for Students Ltd operates Urban Student Village, seeking a Residence Services Assistant to deliver cheerful reception and help desk support for a 30-hour week, Monday to Friday. You’ll handle student queries and provide back-office admin support to the operations team in a busy student accommodation environment.

You will excel in customer care, using MS Office, and coordinating with colleagues to ensure smooth check-ins, orientations, and departures.