Student Residence Assistant - Front Desk & Helpdesk

Homes for Students Ltd; Dundee; Hybrid; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Holiday entitlement

Retail discounts

Birthday leave

Cycle-to-work

Charity days

Professional qualification

Job summary

Homes for Students Ltd is seeking a friendly Residence Services Assistant to welcome students and visitors, provide reception support, and assist the operations team with day-to-day queries.

You will handle inquiries by email, phone, and in person, support open days and intake days, and maintain high standards of customer care while staying organised in a busy environment.

The role is 32 hours per week, with a 9:00–17:30 schedule across Monday, Tuesday, Thursday and Friday.

Qualifications

• Exceptional customer service skills, always displaying a helpful and patient attitude.
• Experience using Microsoft Office software.
• Quick and efficient learning ability.
• Proficient in presenting information accurately, professionally, and appropriately.
• Experience prioritising workload to meet competing deadlines without close supervision.
• Team player with a flexible approach.
• Previous customer service experience is desirable.

Responsibilities

• Provide a warm, friendly meet and greet, reception support and help desk assistance.
• Contribute to back-office tasks and administrative support for operations and the General Manager.
• Support open days, intake days and departures, assisting students, visitors, and external contacts.
• Respond to student queries via email, website, telephone and in person with accurate information.

Skills

Customer service

IT skills

Microsoft Office

Communication

Interpersonal skills

Organisational skills

Team player

Problem solving

Tools

Microsoft Office

Job description

Homes for Students Ltd is seeking a friendly Residence Services Assistant to welcome students and visitors, provide reception support, and assist the operations team with day-to-day queries.

You will handle inquiries by email, phone, and in person, support open days and intake days, and maintain high standards of customer care while staying organised in a busy environment.

The role is 32 hours per week, with a 9:00–17:30 schedule across Monday, Tuesday, Thursday and Friday.