Student Housing Concierge & Residence Services

Homes for Students Ltd; West of England; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Discounts

Birthday leave

Cycle to work

Charity days

Qualification support

Job summary

Homes for Students Ltd in the West of England is hiring a Residence Services Assistant at King Square Studios to provide friendly reception, meet and greet, and front-of-house support for students and visitors.

You will handle inquiries via email, phone, website and in person, offer accurate information, support the operations team and General Manager, and help ensure a welcoming, well-organised experience across open days, intake, departures and daily activities.

Qualifications

• Exceptional customer service with a patient attitude.
• Experience using Microsoft Office software.
• Fast learner with ability to pick up new tasks quickly.
• Clear and professional communication, both written and spoken.
• Ability to prioritise workload and meet deadlines with minimal supervision.
• Team player who can adapt to a flexible approach.

Responsibilities

• Provide welcoming meet-and-greet and reception support.
• Offer help desk assistance and handle inquiries.
• Provide administrative support to operations and General Manager.
• Support open days, intake days and departures.
• Assist students, visitors and external contacts daily.
• Address and resolve student complaints promptly.

Skills

Customer service

Communication

Organisation

Teamwork

Tools

Microsoft Office

Job description

Homes for Students Ltd in the West of England is hiring a Residence Services Assistant at King Square Studios to provide friendly reception, meet and greet, and front-of-house support for students and visitors.

You will handle inquiries via email, phone, website and in person, offer accurate information, support the operations team and General Manager, and help ensure a welcoming, well-organised experience across open days, intake, departures and daily activities.