Student Residence Concierge & Front Desk Specialist

Homes for Students; Brighton; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Retail discounts

Birthday day off

Cycle-to-work scheme

2 charity days per year

Qualification / training support

Job summary

Homes for Students is hiring a Residence Services Assistant at Hollingbury House in Brighton. You will deliver a welcoming reception, handle inquiries via email, phone and in person, and support the operations team with admin tasks to ensure a smooth student experience.

The role emphasizes exceptional customer care, strong IT skills, and the ability to stay organized in a busy environment, while participating in day-to-day duties for open days and intake periods.

Qualifications

• Exceptional customer service skills.
• Experience using Microsoft Office software.
• Quick and efficient learning ability.
• Proficient in presenting information accurately, professionally, and appropriately.
• Experience prioritising workload to meet competing deadlines without close supervision.
• Team player with a flexible approach.
• Previous customer service experience is desirable.

Responsibilities

• Provide a warm and friendly meet and greet service, reception support and help desk assistance.
• Contribute to back-office functions, providing administrative support to operations team and General Manager.
• Support open days, intake days and departures; assist students, visitors and external contacts daily.
• Deliver cheerful and attentive reception services to students and visitors; maintain high standards of customer care.

Skills

Customer service

Communication skills

Interpersonal skills

Team player

Fast learner

Tools

Microsoft Office

Job description

Homes for Students is hiring a Residence Services Assistant at Hollingbury House in Brighton. You will deliver a welcoming reception, handle inquiries via email, phone and in person, and support the operations team with admin tasks to ensure a smooth student experience.

The role emphasizes exceptional customer care, strong IT skills, and the ability to stay organized in a busy environment, while participating in day-to-day duties for open days and intake periods.