Student Residence Concierge & Front Desk Specialist

Homes For Students; Glasgow; Hybrid; GBP 20,000 - 23,000; Full time

Benefits offered by this job

25 days holiday

Retail discounts

Birthday day off

Cycle-to-work

Charity days

Qualification support

Job summary

Homes for Students in Glasgow is seeking a Resident Services Assistant to join our student accommodation team. You will deliver a warm welcome, assist with reception duties and provide help desk support on a 40-hour week, 9:00 to 17:30, Monday to Friday.

You will handle inquiries via email, phone and in person, support open days and provide administrative help to the operations team and General Manager. Strong IT and customer care skills are essential.

Qualifications

• Exceptional customer service skills with a helpful and patient attitude.
• Experience using Microsoft Office software.
• Ability to learn quickly and efficiently.
• Present information accurately, professionally.
• Experience prioritising workload to meet deadlines with minimal supervision.
• Team player with a flexible approach.
• Previous customer service experience is desirable.

Responsibilities

• Provide welcome meet and greet, reception support, and help desk assistance.
• Provide administrative support to the operations team and General Manager.
• Support open days, intake days, and departures, and assist students, visitors and external contacts.
• Handle inquiries via email, website, telephone and in person.
• Operate a professional helpdesk and telephone service.
• Respond promptly and helpfully to student queries.
• Stay organised in a busy, diverse role and communicate effectively.

Skills

Customer service

Quick learner

Effective communication

Time management

Team player

Prioritise workload

Tools

Microsoft Office

Job description

Homes for Students in Glasgow is seeking a Resident Services Assistant to join our student accommodation team. You will deliver a warm welcome, assist with reception duties and provide help desk support on a 40-hour week, 9:00 to 17:30, Monday to Friday.

You will handle inquiries via email, phone and in person, support open days and provide administrative help to the operations team and General Manager. Strong IT and customer care skills are essential.