Part-Time Student Residence Receptionist & Helpdesk

Homes for Students Ltd; Cheltenham; Hybrid; GBP 10,315,000 - 12,608,000; Part time

Benefits offered by this job

25 days holiday plus bank holidays

Exclusive retail discounts

Birthday day off

Cycle-to-work scheme

Charity days

Nationally recognised qualification

Job summary

Homes for Students Ltd invites applications for a Resident Services Assistant at Hardwick Campus. The role is 16 hours per week, Monday to Friday, combining warm reception, help desk duties and office support to ensure a smooth experience for students and visitors.

You will handle inquiries across email, phone and in person, provide accurate information, and contribute to events and day-to-day operations with strong IT and communication skills.

Qualifications

• Exceptional customer service skills with a patient, helpful attitude.
• Proficient in Microsoft Office and IT tools.
• Fast learner who can pick up new processes quickly.
• Clear, professional communication with students and visitors.
• Ability to prioritise workload and meet deadlines in a busy environment.
• Team player with flexible approach; previous customer service desirable.

Responsibilities

• Deliver a warm meet-and-greet and reception service to students and visitors.
• Provide help desk support and handle inquiries via email, website, telephone and in person.
• Support back-office operations and general manager with admin tasks.
• Assist with open days, intake days and departures for a seamless experience.
• Maintain high standards of customer care and resolve complaints professionally.

Skills

Customer service

Microsoft Office

Attention to detail

Communication

Team player

Tools

Microsoft Office

Job description

Homes for Students Ltd invites applications for a Resident Services Assistant at Hardwick Campus. The role is 16 hours per week, Monday to Friday, combining warm reception, help desk duties and office support to ensure a smooth experience for students and visitors.

You will handle inquiries across email, phone and in person, provide accurate information, and contribute to events and day-to-day operations with strong IT and communication skills.