Weekend Receptionist

HC-One Ltd.; Cheltenham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent care home provider in Cheltenham is seeking a Receptionist to serve as the welcoming face of the care home. This role involves greeting visitors, answering enquiries, and providing exceptional customer service both in person and over the phone. The ideal candidate will have prior receptionist experience, strong communication skills, and a professional demeanor. Joining the team means access to various benefits including training, a pension scheme, and wellbeing support, fostering a supportive workplace culture.

Benefits

Paid Enhanced DBS/PVG

Free uniform

Nutritious meal during shifts

Company pension scheme

28 days annual leave

Group life assurance cover

Financial wellbeing services

Learning and development opportunities

Online GP consultations

Colleague discounts

Employee Assistance Programme

Recognition schemes

Refer a friend scheme

Qualifications

• Previous experience as a receptionist is preferred.
• Understanding of safeguarding principles and responsibilities.
• Strong communication skills in both telephone and face-to-face interactions.

Responsibilities

• Meet and greet visitors, providing them with support and advice.
• Assist Home Manager and Administrator with clerical duties.
• Maintain accurate filing and complete tasks in a timely manner.

Skills

Excellent customer service

Friendly and professional demeanor

Ability to work independently

Job description

About The Role

As a Receptionist you will be the friendly face of the HC-One Care Home, responsible for meeting and greeting all visitors including new enquirers, friends and family members of residents, health & social care professionals and members of the local community. You will be responsible for dealing with all types of enquiries and, as the first point of contact for our customers, you will provide advice and support both face to face and over the telephone.

When joining HC-One you will support the Home Manager and Administrator in clerical duties, maintaining accurate filing whilst working to deadlines. With responsibility for ensuring daily and weekly tasks are completed in a timely manner, you will be expected to use your initiative and will be happy working independently.

About The Company

We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well‑being and throughout your career as a Receptionist we will invest in you and you will enjoy additional support and benefits including:

• Paid Enhanced DBS/PVG
• Free uniform
• Hourly rate is subject to experience and qualifications
• During a shift of eight hours or more a nutritious meal will be available
• Company pension scheme
• 28 days annual leave inclusive of bank holidays
• Group life assurance cover
• Wagestream – financial wellbeing and flexible access to pay as you need it
• Award‑winning learning and development and support to achieve qualifications.
• GP online – a service providing around the clock GP consultation via an interactive app – available to you and your children under 16
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
• Wellbeing – free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7/365 support for a whole range of issues including physical, mental and financial issues
• Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
• An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC‑One family.

About You

HC‑One are looking for someone who has worked as a receptionist before and so understands how important first impressions are. You will also have experience in giving excellent customer service and have a professional and friendly manner over the telephone and face to face.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.