Weekend Contact Centre Agent - Sat & Sun, Part-Time

Fidelity Information Services, LLC; Milton Keynes; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Life Insurance

Fully paid training provided on-site

MediCash Healthcare Plan

Pension plan

26 Days Annual Leave + Bank Holidays

Cycle to work scheme

Maternity & Adoption Pay

Paternity Leave

Shared Parental Leave

Bereavement Leave

Dependent Leave

Free onsite parking

Subsidized Canteen

Job summary

Fidelity Information Services, LLC in Milton Keynes is seeking a part-time customer service professional for weekend shifts. The role centers on inbound and outbound calls, delivering excellent service, and maintaining strong relationships with customers and merchants.

You will generate and assist with reports, block and transfer compromised accounts, organise replacement cards, and log complaints. On-site training is provided, with benefits including life insurance, pension, and annual leave.

Qualifications

• Customer service experience required.
• IT literacy sufficient for daily tools and processes.
• Experience analyzing data or trends is a plus.
• Strong problem-solving and organizational abilities.
• Clear communication and ability to work in a team.

Responsibilities

• Completing both inbound and outbound calls.
• Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants.
• Generating and assisting with completion of reports.
• Blocking and transferring compromised accounts to prevent further losses and fraudulent activities.
• Organising replacement credit cards for customers.
• Logging and processing complaints.
• Noticing and reporting trends and common pitfalls.
• Providing expert advice and support to other internal teams, providing a streamlined experience for customers.

Skills

Customer service

IT literacy

Data analysis

Problem solving

Organizational skills

Communication

Teamwork

Independent work

Job description

Fidelity Information Services, LLC in Milton Keynes is seeking a part-time customer service professional for weekend shifts. The role centers on inbound and outbound calls, delivering excellent service, and maintaining strong relationships with customers and merchants.

You will generate and assist with reports, block and transfer compromised accounts, organise replacement cards, and log complaints. On-site training is provided, with benefits including life insurance, pension, and annual leave.