Customer Service Advisor in Southampton)

Ad Warrior Ltd; Southampton; Hybrid; GBP 17,000 - 20,000; Part time

Benefits offered by this job

Excellent benefits

Job summary

Ad Warrior Ltd. is recruiting a part-time Customer Service Advisor for evenings in Southampton. The role offers hybrid working with most shifts from home and a 6-week rotasheet confirmed for evenings. Training is provided, with office-based sessions before transitioning to regular shifts.

You will handle inquiries across phone, email, live chat and social media, delivering compassionate support while aiming to resolve issues quickly. Excellent communication and resilience are essential.

Qualifications

• Previous contact centre experience is not essential, but a passion for helping people is important.
• Excellent written and verbal communication skills are required.
• A resilient and calm approach when dealing with sensitive customer circumstances is valued.
• The role suits someone who thrives in a fast-paced, changing environment.

Responsibilities

• Support customers via phone, email, live chat and social media.
• Handle a variety of queries and take ownership to find solutions.
• Respond to complaints and escalate where necessary.
• Contribute ideas to improve processes and customer experience.

Skills

Customer service

Communication

Empathy

IT basics

Tools

MacBook

Job description

Customer Service Advisor -Part Time / Evenings - 25 hrs per week

Location: Southampton (Hybrid)

Salary: £18,480 per year (£28,000 full-time equivalent) + excellent benefits

Hours: Part Time Evenings (25 hours)

Start Date: December or January

Are you passionate about delivering exceptional customer service and helping people when they need it most?

We are recruiting Customer Service Advisors to join a leading UK digital bank's contact centre in Southampton.

This is a part-time evening role, ideal for anyone looking for work that fits around daytime commitments, with most shifts worked from home. Whether you're a student, parent, carer, graduate, an early riser with daytime commitments, or simply prefer working later in the day, this could be the perfect opportunity for you.

The Role

• Supporting customers via phone, email, live chat and social media
• Handling a variety of queries, from simple requests to more complex issues, and taking ownership to find the right solutions
• Responding to complaints and escalating issues where necessary
• Contributing ideas to improve processes and enhance the overall customer experience

Hours and Hybrid Working

• 25 hours per week, working evenings on a 6 week rota, mainly 17:00-22:00 or 19:00-00:00, including some weekends
• 5 weeks of office-based training, Monday to Friday, 09:00-17:30, before moving on to your regular evening shifts
• Following training, you'll only need to attend the office one shift per fortnight, with the remaining shifts worked from home

About You

• Previous contact centre experience is not essential. What matters most is your understanding of what great customer service looks like
• Excellent written and verbal communication skills
• A resilient and calm approach, particularly when supporting customers who may be experiencing financial difficulties or other sensitive circumstances
• The ability to work confidently in a fast-paced, changing environment
• Basic IT skills and confidence using technology (you'll be provided with a MacBook)
• An understanding of customer vulnerability and the importance of treating every customer with empathy, patience and respect