Customer Service Advisor - Milton Keynes (Temp)

Angard Recruitment; Milton Keynes; On-site; GBP 27,000 - 31,000; Full time

Job summary

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. We are recruiting for temporary Customer Service Advisors at our Milton Keynes site to provide first-time solutions to customers via telephone and email, in a fast-paced contact centre environment.

The schedule is around 37.5 hours per week, 8:00am to 6:30pm, Monday to Saturday, with weekend work required and a 12-week booking with potential extension.

Qualifications

• Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.
• Self-motivated and able to work independently or in a team.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver high-quality service within agreed handling times.

Skills

Customer service

Telephone handling

Email handling

Prioritization

Teamwork

Attention to detail

Working under pressure

Tools

Microsoft Outlook

Job description

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. We are recruiting for temporary Customer Service Advisors at our Milton Keynes site to provide first-time solutions to customers via telephone and email, in a fast-paced contact centre environment.

The schedule is around 37.5 hours per week, 8:00am to 6:30pm, Monday to Saturday, with weekend work required and a 12-week booking with potential extension.