Part-Time Evening & Weekend Contact Centre Agent

Sureserve; South Shields; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive salary

Pension scheme

Life assurance

28 days annual leave incl. bank hols

Enhanced family leave policies

Sureserve Benefits Hub

Virtual GP service

EAP

Bike2Work

Home & Electronics salary sacrifice

Job summary

Sureserve is seeking a part-time Out of Hours Contact Centre Agent to act as the main contact for servicing and maintenance during out-of-hours. You will answer inbound calls from customers and engineers, delivering excellent customer service and updating the internal systems.

The role offers a 3 on 3 off shift pattern with 5pm–8:30pm Monday to Friday and 8am–10pm on weekends, plus a range of employee benefits and a supportive team environment.

Qualifications

• Previous administrative experience, preferably from a social housing/construction background.
• Able to provide a high level of courteous, professional customer service.
• Proficient in MS Office, in particular, Outlook and Excel.
• Good written and verbal communication skills.
• Flexible attitude with strong organisational skills.
• Due to location, it is preferred that the successful candidate holds a full UK driving license.

Responsibilities

• Act as the main point of customer contact for servicing and responsive maintenance during out-of-hours periods.
• Answer inbound calls from customers and engineers, providing customer excellence, and ensuring that our internal system is updated accordingly.

Skills

Administrative experience

Customer service

MS Office

Written communication

Verbal communication

Flexible/Organised

Driving license

Tools

Outlook

Excel

MS Office

Job description

Sureserve is seeking a part-time Out of Hours Contact Centre Agent to act as the main contact for servicing and maintenance during out-of-hours. You will answer inbound calls from customers and engineers, delivering excellent customer service and updating the internal systems.

The role offers a 3 on 3 off shift pattern with 5pm–8:30pm Monday to Friday and 8am–10pm on weekends, plus a range of employee benefits and a supportive team environment.