Insurance Customer Experience Specialist

Policy Expert; Milton Keynes; Presencial; GBP 26.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid after probation

Life Assurance x4 salary

Prayer room in office

Enhanced holiday

Descripción de la vacante

Policy Expert is seeking a customer-focused individual to be the friendly voice for our customers in Milton Keynes. The role involves handling inbound calls, live chat, and emails, resolving policy questions, and guiding customers toward suitable products.

You’ll contribute to a memorable service experience while upholding FCA guidelines and quality standards. Based in our Milton Keynes office, the position offers hybrid working after a successful probation.

Formación

• Experience handling inbound calls and customer queries.
• Upselling and cross-selling skills.
• Familiarity with FCA guidelines and standards.
• Strong focus on delivering excellent customer service.

Responsabilidades

• Handle inbound calls and customer enquiries about insurance policies from quotes and renewals.
• Assist via live chat and emails, resolving issues and providing accurate information.
• Identify upsell opportunities and guide customers to suitable products.
• Maintain KPI targets and adhere to call-handling service levels.

Conocimientos

Inbound calls

Live chat

Email handling

Upselling

Clear communication

Customer service mindset

Descripción del empleo

Policy Expert is seeking a customer-focused individual to be the friendly voice for our customers in Milton Keynes. The role involves handling inbound calls, live chat, and emails, resolving policy questions, and guiding customers toward suitable products.

You’ll contribute to a memorable service experience while upholding FCA guidelines and quality standards. Based in our Milton Keynes office, the position offers hybrid working after a successful probation.