Temporary Fashion Customer Service Advisor – Weekend Shifts

Fenwick Limited; Kingston upon Thames; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25% Colleague Discount

28 days annual leave pro rata

Job summary

Fenwick Limited is seeking a Customer Service Advisor for our Kingston upon Thames contact centre to handle online ordering queries, assist with delivery issues and online payments, and support customer relations.

Flexibility is essential as shifts include evenings and weekends. A 37.5-hour contract is available, with part-time options; weekend and festive period coverage is required.

Qualifications

• Experience working within a customer-facing team.
• Computer literate.
• Willing to work a rotating shift pattern including evenings and weekends.
• Experience of working in fashion or within a department store would be beneficial.
• Excellent written and verbal communication skills.
• Proactive self-starter with ability to use own initiative.
• Excellent organisational skills and ability to multitask.
• Self-motivated, proactive and energetic.
• You will thrive in a fast paced, challenging environment.

Responsibilities

• Handle all customer enquiries related to online ordering, including management of online fraud, issues with delivery, supporting customers in transacting online and management of customer relations.

Skills

Customer facing

Computer literacy

Shift flexibility

Fashion retail

Communication skills

Proactive self-starter

Organisational skills

Self-motivated

Fast-paced environment

Job description

Fenwick Limited is seeking a Customer Service Advisor for our Kingston upon Thames contact centre to handle online ordering queries, assist with delivery issues and online payments, and support customer relations.

Flexibility is essential as shifts include evenings and weekends. A 37.5-hour contract is available, with part-time options; weekend and festive period coverage is required.