Part Time Contact Centre Agent - Sat & Sun Only

FIS; Milton Keynes; In loco; GBP 12.000 - 18.000; Part-time

Vantaggi offerti da questo lavoro

Life Insurance

Fully paid training provided on-site

MediCash Healthcare Plan

Pension plan

26 Days Annual Leave + Bank Holidays

Cycle to work scheme

Maternity & Adoption Pay

Paternity Leave

Shared Parental Leave

Bereavement Leave

Dependent Leave

Free onsite parking

Subsidized Canteen

Descrizione del lavoro

Fidelity Information Services, LLC in Milton Keynes is seeking a part-time customer service professional for weekend shifts. The role centers on inbound and outbound calls, delivering excellent service, and maintaining strong relationships with customers and merchants.

You will generate and assist with reports, block and transfer compromised accounts, organise replacement cards, and log complaints. On-site training is provided, with benefits including life insurance, pension, and annual leave.

Competenze

• Customer service experience required.
• IT literacy sufficient for daily tools and processes.
• Experience analyzing data or trends is a plus.
• Strong problem-solving and organizational abilities.
• Clear communication and ability to work in a team.

Mansioni

• Completing both inbound and outbound calls.
• Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants.
• Generating and assisting with completion of reports.
• Blocking and transferring compromised accounts to prevent further losses and fraudulent activities.
• Organising replacement credit cards for customers.
• Logging and processing complaints.
• Noticing and reporting trends and common pitfalls.
• Providing expert advice and support to other internal teams, providing a streamlined experience for customers.

Conoscenze

Customer service

IT literacy

Data analysis

Problem solving

Organizational skills

Communication

Teamwork

Independent work

Descrizione del lavoro

Type Of Hire

Experienced (relevant combo of work and education)

Position Type

Part time

Type Of Hire

Experienced (relevant combo of work and education)

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you~ Are you FIS?

So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first,

This is a part time position working only Saturday and Sunday, 13~30pm - 10pm (16hrs per week).

BENEFITS (Subject To Change)

• Life Insurance - x1 Salary (Can be increased to x4 at additional cost)
• Fully paid training provided on-site where applicable
• MediCash Healthcare Plan
• Pension plan
• 26 Days Annual Leave + Bank Holidays
• Cycle to work scheme
• Maternity & Adoption Pay - (12 Weeks Full Pay - after 26 weeks in employment)
• Paternity Leave (2 Weeks Full Pay - After 26 weeks in employment)
• Shared Parental Leave - (12 Weeks Full Pay - after 26 weeks in employment)
• Bereavement Leave - (5 Days Leave at Full Pay)
• Dependent Leave - (2 Days at Full Pay)
• Free onsite parking
• Subsidized Canteen

Responsibilities In This Role

• Completing both inbound and outbound calls
• Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
• Generating and assisting with completion of reports
• Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
• Organising replacement credit cards for customers
• Logging and processing complaints
• Noticing and reporting trends and common pitfalls
• Providing expert advice and support to other internal teams, providing a streamlined experience for customers

The Right Candidate Will Have

• Customer service experience (face to face or telephone)
• Good IT literacy
• Experience working in a fast-paced environment
• Good data analysis skills
• Excellent problem-solving skills
• Organizational skills
• Experience with critical and detailed work
• Excellent communication skills both verbal and written
• The ability to work as part of a team and independently

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.