Weekend HMCTS Collections Agent – Part-Time

Advantis Credit Ltd; Hempstalls; Presencial; GBP 12.000 - 18.000; A tiempo parcial

Descripción de la vacante

Advantis Credit Ltd in Stoke-on-Trent is seeking an HMCTS Collections Agent for a part-time weekend role. You will join our contact centre, handling a mix of inbound and outbound calls on behalf of HMCTS and guiding customers to understand their accounts and repayment options.

This role requires resilience, empathy and the ability to handle challenging conversations, with full induction training and ongoing coaching provided to help you succeed.

Responsabilidades

• Handle a mix of inbound and outbound calls to customers.
• Provide clear, professional, and supportive guidance on accounts.
• Help customers understand their accounts and arrange payments.
• Set up realistic and bespoke payment plans.
• Resolve more complex enquiries with empathy and confidence.
• Manage challenging conversations while aiming for fair outcomes.

Descripción del empleo

Advantis Credit Ltd in Stoke-on-Trent is seeking an HMCTS Collections Agent for a part-time weekend role. You will join our contact centre, handling a mix of inbound and outbound calls on behalf of HMCTS and guiding customers to understand their accounts and repayment options.

This role requires resilience, empathy and the ability to handle challenging conversations, with full induction training and ongoing coaching provided to help you succeed.