Part Time Contact Centre Agent

TSYS Managed Services EMEA Limited; United Kingdom; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Life Insurance – x1 Salary (can be up

Fully paid training provided on-site

MediCash Healthcare Plan

Pension (Employee 5% - Company 3%)

26 Days Annual Leave + Bank Holidays

Option to buy additional leave

Enhanced Sick Pay - 13 Weeks full pay

Cycle to work scheme

Maternity & Adoption Pay – (12 Weeks)

Paternity Leave (2 Weeks)

Shared Parental Leave – (12 Weeks)

Bereavement Leave – (5 Days)

Dependent Leave – (2 Days)

Free onsite parking

Subsidized Canteen

Job summary

TSYS Managed Services EMEA Limited is hiring for a number of Fraud Analyst roles based in the United Kingdom. The position is part-time, Monday to Friday, 6pm–10pm (20 hours per week), with on-site training and a strong emphasis on customer service and data analysis.

Ideal candidates will have experience in customer service, good IT literacy, and the ability to work in a fast-paced environment while identifying fraud indicators and supporting senior team members.

Qualifications

• Customer service experience (face to face or telephone)
• Good IT literacy and data handling
• Experience in fast-paced environments
• Excellent problem-solving and communication skills
• Strong organizational abilities and attention to detail
• Ability to work both in a team and independently

Responsibilities

• Handle inbound and outbound calls while maintaining professionalism
• Deliver excellent customer service and build relationships with customers and merchants
• Prepare and assist with reports and data gathering
• Block and transfer compromised accounts to prevent fraud
• Organise replacement cards and process related requests
• Log and process complaints and escalate trends or risks
• Provide guidance to internal teams to streamline customer journeys

Skills

Customer service

Data analysis

Problem solving

Organizational skills

IT literacy

Communication skills

Team player

Independent worker

Job description

Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? We are currently hiring for a number of roles. We are seeking pragmatic, enthusiastic, determined Fraud Analysts to join our dynamic team based at a contact centre. This role will see the right candidate utilising state of the art fraud detection systems to harvest information, analysing customer accounts for signs of fraud, and obtaining information to reach the appropriate outcome. All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn.

This is a part time position working Monday - Friday, 6pm - 10pm (20hrs per week).

Benefits Include:

• Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
• Fully paid training provided on-site where applicable
• MediCash Healthcare Plan
• Pension (Employee 5% - Company 3% contributions)
• 26 Days Annual Leave + Bank Holidays
• Option to buy additional leave
• Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
• Cycle to work scheme
• Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
• Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
• Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
• Bereavement Leave – (5 Days Leave at Full Pay)
• Dependent Leave – (2 Days at Full Pay)
• Free onsite parking
• Subsidized Canteen

Responsibilities in this role:

• Completing both inbound and outbound calls
• Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
• Generating and assisting with completion of reports
• Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
• Organising replacement credit cards for customers
• Logging and processing complaints
• Noticing and reporting trends and common pitfalls
• Providing expert advice and support to other internal teams, providing a streamlined experience for customers

The right candidate will have:

• Customer service experience (face to face or telephone)
• Good IT literacy
• Experience working in a fast-paced environment
• Good data analysis skills
• Excellent problem-solving skills
• Organizational skills
• Experience with critical and detailed work
• Excellent communication skills both verbal and written
• The ability to work as part of a team and independently

So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, we’d love to meet you!

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