Weekend Contact Centre Pro - Sat & Sun Part-Time

TSYS Managed Services EMEA Limited; United Kingdom; On-site; GBP 6,600 - 8,700; Part time

Benefits offered by this job

Life Insurance

Fully paid training

MediCash Healthcare Plan

Pension plan

26 days annual leave + bank holidays

Cycle to work scheme

Maternity & Adoption Pay

Paternity Leave

Shared Parental Leave

Bereavement Leave

Dependent Leave

Free onsite parking

Subsidized canteen

Job summary

FIS is seeking a part-time weekend Customer Service role with on-site training provided. The position runs only on Saturday and Sunday, 13:30–22:00, totaling 16 hours per week. You will handle inbound and outbound calls, deliver excellent service, and support reports while safeguarding accounts against fraud.

Ideal candidates bring customer service experience, good IT literacy, and the ability to work in a fast-paced environment. Strong data analysis, communication, and teamwork are valued.

Qualifications

• Customer service experience (face to face or telephone).
• Good IT literacy.
• Experience working in a fast-paced environment.
• Good data analysis skills.
• Excellent problem-solving skills.
• Organizational skills.
• Experience with critical and detailed work.
• Excellent communication skills both verbal and written.
• The ability to work as part of a team and independently.

Responsibilities

• Completing both inbound and outbound calls
• Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
• Generating and assisting with completion of reports
• Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
• Organising replacement credit cards for customers
• Logging and processing complaints
• Noticing and reporting trends and common pitfalls
• Providing expert advice and support to other internal teams, providing a streamlined experience for customers

Skills

Customer service

IT literacy

Fast-paced environment

Data analysis

Problem solving

Organizational skills

Attention to detail

Verbal communication

Written communication

Teamwork

Job description

FIS is seeking a part-time weekend Customer Service role with on-site training provided. The position runs only on Saturday and Sunday, 13:30–22:00, totaling 16 hours per week. You will handle inbound and outbound calls, deliver excellent service, and support reports while safeguarding accounts against fraud.

Ideal candidates bring customer service experience, good IT literacy, and the ability to work in a fast-paced environment. Strong data analysis, communication, and teamwork are valued.