Part Time Contact Centre Agent - Sat & Sun Only

TSYS Managed Services EMEA Limited; United Kingdom; Presencial; GBP 6600 - 8700; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Life Insurance

Fully paid training

MediCash Healthcare Plan

Pension plan

26 days annual leave + bank holidays

Cycle to work scheme

Maternity & Adoption Pay

Paternity Leave

Shared Parental Leave

Bereavement Leave

Dependent Leave

Free onsite parking

Subsidized canteen

Descripción de la vacante

FIS is seeking a part-time weekend Customer Service role with on-site training provided. The position runs only on Saturday and Sunday, 13:30–22:00, totaling 16 hours per week. You will handle inbound and outbound calls, deliver excellent service, and support reports while safeguarding accounts against fraud.

Ideal candidates bring customer service experience, good IT literacy, and the ability to work in a fast-paced environment. Strong data analysis, communication, and teamwork are valued.

Formación

• Customer service experience (face to face or telephone).
• Good IT literacy.
• Experience working in a fast-paced environment.
• Good data analysis skills.
• Excellent problem-solving skills.
• Organizational skills.
• Experience with critical and detailed work.
• Excellent communication skills both verbal and written.
• The ability to work as part of a team and independently.

Responsabilidades

• Completing both inbound and outbound calls
• Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
• Generating and assisting with completion of reports
• Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
• Organising replacement credit cards for customers
• Logging and processing complaints
• Noticing and reporting trends and common pitfalls
• Providing expert advice and support to other internal teams, providing a streamlined experience for customers

Conocimientos

Customer service

IT literacy

Fast-paced environment

Data analysis

Problem solving

Organizational skills

Attention to detail

Verbal communication

Written communication

Teamwork

Descripción del empleo

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can‑do attitude and a willingness to learn. This is a part time position working only Saturday and Sunday, 13:30pm - 10pm (16hrs per week).

Benefits (Subject to change)

• Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
• Fully paid training provided on-site where applicable
• MediCash Healthcare Plan
• Pension plan
• 26 Days Annual Leave + Bank Holidays
• Cycle to work scheme
• Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
• Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
• Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
• Bereavement Leave – (5 Days Leave at Full Pay)
• Dependent Leave – (2 Days at Full Pay)
• Free onsite parking
• Subsidized Canteen

Responsibilities in this role

• Completing both inbound and outbound calls
• Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
• Generating and assisting with completion of reports
• Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
• Organising replacement credit cards for customers
• Logging and processing complaints
• Noticing and reporting trends and common pitfalls
• Providing expert advice and support to other internal teams, providing a streamlined experience for customers

The right candidate will have

• Customer service experience (face to face or telephone)
• Good IT literacy
• Experience working in a fast-paced environment
• Good data analysis skillsli>
• Excellent problem-solving skills
• Organizational skills
• Experience with critical and detailed work
• Excellent communication skills both verbal and written
• The ability to work as part of a team and independently

So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, We’d love to meet you!

INDMK Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass