Weekdays-Only Customer Service Advisor — Growth & Benefits

Castelan Group; Weston-super-Mare; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Discounts with leading brands

Office parking (on-site)

23 days annual leave + bank holidays

Wellbeing initiatives

MHFA onsite

Team events and staff socials

Job summary

Castelan Group in Weston-super-Mare is seeking a Customer Service Advisor to join our fast-paced contact centre. You will provide frontline support across multiple channels and help customers with genuine enquiries in a professional, friendly manner.

This office-based role offers a starting salary of £25,610–£26,000 after probation, with Monday to Friday 9:00–17:30 hours and a comprehensive benefits package including 23 days’ annual leave plus bank holidays, a pension scheme, discounts with

Responsibilities

• Providing exceptional support to customers, clients and colleagues across phone, email and business systems.
• Managing customer claims and enquiries efficiently, keeping customers informed every step of the way.
• Maintaining accurate records and updating operational systems with a high level of attention to detail.
• Building expert knowledge of our products, service agreements and claims processes.
• Making confident decisions that deliver fair and consistent customer outcomes.
• Managing your workload effectively to meet service levels and customer expectations.
• Supporting colleagues and contributing to a positive, collaborative team culture.
• Identifying opportunities to improve processes and enhance the customer experience.

Job description

Castelan Group in Weston-super-Mare is seeking a Customer Service Advisor to join our fast-paced contact centre. You will provide frontline support across multiple channels and help customers with genuine enquiries in a professional, friendly manner.

This office-based role offers a starting salary of £25,610–£26,000 after probation, with Monday to Friday 9:00–17:30 hours and a comprehensive benefits package including 23 days’ annual leave plus bank holidays, a pension scheme, discounts with