Customer Service Advisor

Hireful Ltd; West of England; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Up to 33 days holiday

Employee Rewards scheme

Auto-Enrolment Pension Scheme

Life Assurance

Cycle to Work Scheme

Retail Discount Scheme

Job summary

Hireful Ltd in Bristol is seeking a Customer Service Advisor / Account Administrator to join a busy operations support team. You will handle customer enquiries by phone and email, process orders, source stock, and provide quotations.

The role offers a starting salary of £27,000 per annum, Monday to Friday 8:30am to 5:00pm, with benefits including up to 33 days holiday, Employee Rewards scheme, pension, life assurance, and more.

Qualifications

• Excellent communication and customer-focused approach.
• Attention to detail and ability to multitask.
• Good IT skills and numeracy.
• Experience in customer service or parts procurement would help.

Responsibilities

• Act as the first point of contact for telephone and email enquiries, providing a professional and efficient service
• Process customer orders accurately, ensuring all information is recorded correctly on internal systems
• Identify the parts and products required, sourcing stock from different locations or suitable suppliers based on price, quality and delivery timescales
• Raise accurate and competitive quotations and support customers with their purchasing decisions
• Process quotes and orders accurately, manage order changes, monitor delivery progress and communicate any delays or deviations promptly
• Maintain accurate and up-to-date order processing records, escalating issues where appropriate and supporting other business functions as required

Skills

Strong communication

Attention to detail

Organisational skills

IT skills

Customer service experience

Job description

A growing UK-based technical distribution business is seeking a Customer Service Advisor /Account Administrator, to join a busy, supportive team within its operational support function. The organisation operates across multiple sites and continues to expand through sustained growth. Join a fast-paced environment where accuracy, communication, and teamwork are highly valued!

Location: Bristoland commutable from surrounding areas including Newport, Downend, Kingswood, Fishponds, Bradley Stoke, Emersons Green, Staple Hill and Yate.

This customer-focused role offers a starting salary of £27,000 per annum, along with an attractive benefits package. Standard working hours are Monday to Friday, 8:30am to 5:00pm, with a one-hour lunch break.

Benefitsinclude up to 33 days’ holiday (20 days plus Bank Holidays increasing to 25 days with service), an Employee Rewards scheme offering flexible ‘quirky perks’ such as late starts, early finishes, extended lunches, and complimentary food and drink, plus access to an Employee Assistance Programme, Retail Discount Scheme, Auto-Enrolment Pension Scheme, and Life Assurance. You’ll also be joining a friendly, supportive team where you’ll be made to feel welcome from day one.

What will you be doing?

• Act as the first point of contact for telephone and email enquiries, providing a professional and efficient service
• Process customer orders accurately, ensuring all information is recorded correctly on internal systems
• Identify the parts and products required, sourcing stock from different locations or suitable suppliers based on price, quality and delivery timescales
• Raise accurate and competitive quotations and support customers with their purchasing decisions
• Process quotes and orders accurately, manage order changes, monitor delivery progress and communicate any delays or deviations promptly
• Maintain accurate and up-to-date order processing records, escalating issues where appropriate and supporting other business functions as required

What will you bring to the role?

• Strong communication skills with a confident and customer-focused approach
• Excellent attention to detail with the ability to manage multiple tasks and deadlines
• Good organisational skills and ability to prioritise workload effectively
• Competent IT skills, and a good level of Maths of English - Training will be provided on IT systems
• Previous experience in a customer service or parts procurement environment would be advantageous

Whether you're an experienced Customer Service Advisor, Account Administrator, Sales Support Administrator or have previous experience in parts procurement, this is an excellent opportunity to develop your career in a busy, customer-focused environment we'd love to hear from you.

£27,000 per annum + Great Benefits package

Hours

Contract type

Full time

Location

Bristol

20 days leave plus BH increasing to 25 with service .Employee Rewards with the ability to gain ‘quirky perks’ e.g., late starts, early finish, long lunch, coffee and /or lunch on us. Employee Assistance Programme – includes fitness classes, podcasts, advice toolkits and confidential counselling service. Retail Discount Scheme across many major high street stores, hospitality venues, holidays, and days out etc. Cycle to Work Scheme. Career opportunities are available throughout the business – across our 27 branches within the UK and Ireland. Training and Development investment for employees to enjoy including on the job training, apprenticeships, and self-development courses Auto Enrolment Pension Scheme. Life Assurance. Group Income Protection. Contributory Everyday Health Plan. Financial Well Being Investment and Savings. Contributory Private Medical Cover