Customer Service & Account Admin — Bristol, Great Benefits

Hireful Ltd; West of England; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Up to 33 days holiday

Employee Rewards scheme

Auto-Enrolment Pension Scheme

Life Assurance

Cycle to Work Scheme

Retail Discount Scheme

Job summary

Hireful Ltd in Bristol is seeking a Customer Service Advisor / Account Administrator to join a busy operations support team. You will handle customer enquiries by phone and email, process orders, source stock, and provide quotations.

The role offers a starting salary of £27,000 per annum, Monday to Friday 8:30am to 5:00pm, with benefits including up to 33 days holiday, Employee Rewards scheme, pension, life assurance, and more.

Qualifications

• Excellent communication and customer-focused approach.
• Attention to detail and ability to multitask.
• Good IT skills and numeracy.
• Experience in customer service or parts procurement would help.

Responsibilities

• Act as the first point of contact for telephone and email enquiries, providing a professional and efficient service
• Process customer orders accurately, ensuring all information is recorded correctly on internal systems
• Identify the parts and products required, sourcing stock from different locations or suitable suppliers based on price, quality and delivery timescales
• Raise accurate and competitive quotations and support customers with their purchasing decisions
• Process quotes and orders accurately, manage order changes, monitor delivery progress and communicate any delays or deviations promptly
• Maintain accurate and up-to-date order processing records, escalating issues where appropriate and supporting other business functions as required

Skills

Strong communication

Attention to detail

Organisational skills

IT skills

Customer service experience

Job description

Hireful Ltd in Bristol is seeking a Customer Service Advisor / Account Administrator to join a busy operations support team. You will handle customer enquiries by phone and email, process orders, source stock, and provide quotations.

The role offers a starting salary of £27,000 per annum, Monday to Friday 8:30am to 5:00pm, with benefits including up to 33 days holiday, Employee Rewards scheme, pension, life assurance, and more.