Customer Service Advisor - Long-Term Career Growth, Mon-Fri

JDR Recruitment; Castleford; On-site; GBP 18,000 - 19,000; Full time

Job summary

JDR Recruitment are recruiting a Customer Service Advisor in Castleford (WF10). The role handles inbound and outbound customer enquiries by telephone and email, delivering a high level of customer service and maintaining accurate records.

Based on-site in Castleford, hours are Monday to Friday, 8:00am–5:00pm. Pay is £13.00–£14.00 per hour, with a temporary-to-permanent contract after a successful 12-week probation, offering long-term career progression.

Qualifications

• Previous customer service experience is preferred.
• Excellent communication and interpersonal skills.
• Confident and professional telephone manner.
• Good IT and administration skills.
• Able to work effectively within a team environment.

Responsibilities

• Handle inbound and outbound customer enquiries via telephone and email
• Provide a high level of customer service and support
• Resolve customer queries in a professional and timely manner
• Process customer information accurately and maintain records
• Liaise with internal departments to ensure customer issues are resolved efficiently
• Build and maintain positive relationships with customers
• Assist with general administrative duties as required
• Follow company procedures and service standards

Skills

Customer service experience

Communication skills

Telephone manner

IT and administration

Teamwork

Customer-focused

Career progression

Job description

JDR Recruitment are recruiting a Customer Service Advisor in Castleford (WF10). The role handles inbound and outbound customer enquiries by telephone and email, delivering a high level of customer service and maintaining accurate records.

Based on-site in Castleford, hours are Monday to Friday, 8:00am–5:00pm. Pay is £13.00–£14.00 per hour, with a temporary-to-permanent contract after a successful 12-week probation, offering long-term career progression.