Customer Service Advisor

SVB Solutions; Warwick; Presencial; GBP 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private healthcare through BUPA

Medicash healthcare cash plan

Employee Assistance Programme

Life assurance

Critical illness cover

Staff discounts

Long-service awards

Regular social events

Descripción de la vacante

SVB Solutions in Warwick is seeking a Customer Service Advisor to join a friendly team. You will handle enquiries across channels, resolve issues with care and maintain accurate records to support exceptional customer experiences.

The role offers a Monday–Friday schedule with no weekends, a starting salary of £26,326 per year, and benefits including private healthcare, life cover and staff discounts. Strong communication and IT skills are essential.

Formación

• Excellent communication and interpersonal skills.
• Experience in customer service, contact centres or helpdesk environments is desirable.

Responsabilidades

• Provide friendly, professional customer service across multiple channels.
• Handle inbound and outbound calls and respond promptly to enquiries.
• Investigate and resolve customer queries with care.
• Maintain accurate customer records and documentation.
• Collaborate with colleagues to meet service standards.

Conocimientos

Excellent communication

Strong customer focus

Telephone manner

IT skills

Herramientas

Microsoft Office

CRM systems

Descripción del empleo

Customer Service Advisor

Salary: £26,326 per annum + Excellent Benefits
Working Hours: Monday to Friday - No Weekends or Shift Work
Location: Warwick, Warwickshire

Build Your Career in Customer Service

Are you a confident communicator with a passion for delivering excellent customer service? Looking for a new opportunity that offers career development, excellent benefits and a great work-life balance?

We're looking for a motivated and customer-focused Customer Service Advisor to join a friendly, supportive and professional team in Warwick.

This is an excellent opportunity for someone with experience in customer service, customer support, administration, contact centres, call centres or helpdesk environments who wants to develop their skills and build a long-term career.

Key Responsibilities of the Customer Service Advisor

• Providing friendly, professional and efficient customer service across multiple communication channels.
• Handling inbound and outbound calls and responding to customer enquiries promptly.
• Investigating and resolving customer queries and complaints with care and professionalism.
• Maintaining accurate customer records, databases and administrative documentation.
• Communicating clearly with customers to ensure their needs are understood and addressed.
• Working collaboratively with colleagues to achieve team objectives and maintain high service standards.
• Following company procedures and ensuring accuracy, consistency and attention to detail in all tasks.

What you need to be successful as a Customer Service Advisor

• Excellent communication and interpersonal skills.
• Previous experience in customer service, customer support, customer care, administration, a contact centre, call centre or helpdesk environment.
• A confident telephone manner and the ability to communicate professionally
• Good IT skills, including familiarity with Microsoft Office and customer databases.
• Strong attention to detail and accurate data-entry skills.
• A positive, proactive and team-oriented attitude.
• The ability to remain organised and professional in a fast-paced environment.
• Reliable transport or commuting arrangements to reach Warwick for an 8:30 am start.

What's on Offer?

• Career development and progression - opportunities to develop your skills
• Private healthcare through BUPA - additional support for your health and wellbeing.
• Medicash healthcare cash plan - help towards eligible healthcare costs.
• Employee Assistance Programme - access to additional support and guidance.
• Life assurance - added financial protection.
• Critical illness cover -l financial support in the event of a qualifying critical illness.
• Staff discounts - savings on selected products and services.
• Long-service awards - recognition for your commitment.
• Regular social events - opportunities to socialise with colleagues

If you have strong communication skills, enjoy helping people and are looking for a stable Customer Service Advisor role with excellent benefits and opportunities for development, we'd like to hear from you.