Customer Service Advisor — Flexible 40h, Perks & Growth

Acorn Recruitment; Crewe; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Free onsite parking

Onsite gym facilities

Wellbeing programme

Rewards, discounts and offers scheme

Job summary

Acorn Recruitment in Crewe, Cheshire, is seeking a Customer Service Advisor to handle enquiries, identify solutions and own issues through to resolution within a supportive team. This full-time role offers a 40-hour week and a 7-day rota with variable shifts.

Onsite parking, gym facilities and wellbeing perks are available to support a customer-focused, calm and solution-driven approach. The role emphasizes clear communication, strong problem-solving and collaboration across teams to ensure high

Qualifications

• Previous experience in customer service or similar roles.
• Excellent verbal communication and active listening.
• Confident with computers and quick learner.

Responsibilities

• Handle inbound customer enquiries professionally and with empathy.
• Listen to customers, understand needs and identify appropriate solutions.
• Take ownership of customer issues and work towards the best possible outcome.
• Provide clear and accurate information using a range of internal systems.
• Resolve queries efficiently while maintaining high customer service standards.
• Work closely with specialist teams when additional support is required.
• Maintain accurate and up-to-date customer records.
• Contribute positively to a team environment focused on collaboration and customer satisfaction.

Skills

Customer service

Active listening

Communication

Team player

Problem solving

Tools

CRM software

Job description

Acorn Recruitment in Crewe, Cheshire, is seeking a Customer Service Advisor to handle enquiries, identify solutions and own issues through to resolution within a supportive team. This full-time role offers a 40-hour week and a 7-day rota with variable shifts.

Onsite parking, gym facilities and wellbeing perks are available to support a customer-focused, calm and solution-driven approach. The role emphasizes clear communication, strong problem-solving and collaboration across teams to ensure high