Senior Customer Service Advisor - Lead & Grow

The Recruitment Group; East Midlands; Sur place; GBP 26 000 - 30 000; Plein temps

Avantages offerts par ce poste

Birthday day off

Healthcare plan

NEST pension

Employee discount

EAP

On-site parking

Résumé du poste

The Recruitment Group is seeking a Senior Customer Service Advisor for an office-based role in Castle Donington. You will handle customer enquiries from initial contact through to resolution, taking ownership and using CRM systems to maintain accurate records.

The role emphasises proactive problem solving and continuous improvement, with a strong focus on delivering exceptional customer experiences. Salary range £26,000–£30,000 DOE, full-time permanent position with excellent benefits.

Qualifications

• Strong customer service experience with a focus on resolving issues.
• Ability to learn new systems and processes quickly.
• Excellent written and verbal communication skills.

Responsabilités

• Manage customer enquiries from initial contact to resolution.
• Take ownership of issues and collaborate with internal teams.
• Produce reports on complaints and identify trends.
• Support colleagues and help drive continuous improvement.

Connaissances

Customer service

Problem solving

Communication

IT skills

Outils

CRM systems

Microsoft Excel

Microsoft Word

Description du poste

The Recruitment Group is seeking a Senior Customer Service Advisor for an office-based role in Castle Donington. You will handle customer enquiries from initial contact through to resolution, taking ownership and using CRM systems to maintain accurate records.

The role emphasises proactive problem solving and continuous improvement, with a strong focus on delivering exceptional customer experiences. Salary range £26,000–£30,000 DOE, full-time permanent position with excellent benefits.