Customer Service Advisor - 3 days per week

Workwell Contractor Solutions; Chester; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Pension

Health Assured

Life Assurance

Cycle to Work Scheme

Annual Pay Review

Employee Referral

25 days annual leave

Job summary

Workwell Contractor Solutions in Chester is seeking a Customer Service Advisor to join the team, working three days a week in the office. You’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails and live chats to resolve queries efficiently.

You’ll aim for first-contact resolution, meet KPIs, and perform administrative tasks as assigned. The role offers a structured environment with salary stated and a focus on excellent service.

Qualifications

• Customer service experience preferred.
• Confident, professional communicator with a friendly approach.
• Able to prioritise tasks and work towards KPIs.

Responsibilities

• Handle inbound queries across campaigns via phone, email and live chat.
• Make outbound calls to assist customers with inquiries.
• Aim for first-contact resolution wherever possible.
• Perform administrative tasks as assigned by your manager.
• Work towards set KPIs to ensure excellent service delivery.

Skills

Customer service

Communication

Multitasking

Problem solving

KPI driven

Job description

We are looking for a Customer Service Advisor to join the team working 3 days a week in the office. As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently.

What You’ll Be Doing

• Handle inbound customer queries across multiple campaigns via phone, email, and live chat.


• Make outbound calls to support customers with their inquiries.


• Aim for first-contact resolution wherever possible.


• Complete administrative tasks as assigned by your manager.


• Work towards set KPIs to ensure excellent service delivery.

We’d Love To Hear From Someone That

• Has customer service experience (preferably in a fast-paced environment).


• Is a confident and professional communicator with a friendly approach.


• Is a problem solver: Ability to think on your feet and prioritize tasks.


• Has strong interpersonal skills: Empathetic, patient, and a team player.


• Has a target-driven mindset: Comfortable working with KPIs.


• Is a multitasker


• Is a fast learner: Willing to quickly adapt and understand payroll services.

What’s next?

Our recruitment team will be in touch for an initial screening call if your application is shortlisted.

Please note that due to high application volumes, we may not be able to respond to every applicant individually.

What We Can Offer You

• 25 days annual leave (increasing with service) + bank holidays


• Pension


• Health Assured


• Life Assurance


• Cycle to Work Scheme


• Awards


• Long Service Recognition


• Spectrum life


• Annual Pay Review


• Employee Referral

Please note, the salary will be prorated

Brand: Workwell Contractor Solutions

Territory: EMEA

Location : Chester, United Kingdom

Salary : £25,275- £25, 275

Workplace : Office

Experience : Mid

Hours : Mon - Fri 9:00 - 17:30