Warm Welcome Reception Host

Village Hotels; Coventry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Gym membership

Hotel stays at £20 across 35 hotels

50% off food and drink for you and up

Job summary

Village Hotels seeks an enthusiastic Reception Host to be the first and last impression for guests. You will greet arrivals warmly, guide them to self-service check-in, and provide hands-on help when they look confused.

You’ll resolve issues on the spot using emotional intelligence, keep the front of house welcoming, and upsell food and beverage options. Join a busy team that values personality and customer care.

Qualifications

• Exceptional interpersonal skills and bubbly personality.
• Strong guest-service orientation and a friendly demeanor.
• Ability to upsell food and beverage in a welcoming way.

Responsibilities

• The Welcome: deliver a warm, energetic greeting and direct guests to self-service terminals.
• The Problem Solving: handle complaints politely and escalate when needed.
• The Environment: maintain a clean, welcoming lobby and assist guests with questions and upsell offers.

Skills

Interpersonal skills

Positive attitude

Customer service

Job description

Village Hotels seeks an enthusiastic Reception Host to be the first and last impression for guests. You will greet arrivals warmly, guide them to self-service check-in, and provide hands-on help when they look confused.

You’ll resolve issues on the spot using emotional intelligence, keep the front of house welcoming, and upsell food and beverage options. Join a busy team that values personality and customer care.