Guest Experience Host – Warm Welcomes & Solutions

Village Hotels

Farnborough

On-site

GBP 18,000 - 24,000

Full time

3 days ago

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Benefits offered by this job

Health and Wellness Membership

Discount on overnight stays from £35

Friends and Family discounted stays

50% discount on Food and Drink

30% discount at Starbucks

Training and development programs

Wagestream salary drawdown

Employee Assistance Programme

Flexible working hours

Team events

Reward and Recognition incentives

Birthday day off

Company Pension scheme

Life Insurance

Job summary

Village Hotel Club is seeking a friendly receptionist to greet guests with a warm, vibrant welcome and to share knowledge about the hotel and local area. You will make recommendations and resolve issues before they become problems, delivering a superior guest experience.

Join a lively, modern team that values personality, teamwork, and flexibility. Benefits include health and wellness memberships, travel discounts, training, and various wellbeing programs.

Qualifications

Personality and bags of it, with a great memory for returning guests.
Proactive problem solver with a passion for delivering the best guest experience.
Strong communication and teamwork, able to partner with other departments.

Responsibilities

Provide a warm, vibrant Village Hotel Club welcome at reception.
Know details about the hotel and local area to make recommendations.
Resolve problems before they arise to ensure guest satisfaction.

Skills

Interpersonal skills

Communication

Customer service

Problem solving

Team player

Job description

Join a lively, modern team that values personality, teamwork, and flexibility. Benefits include health and wellness memberships, travel discounts, training, and various wellbeing programs.

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