Vibrant Reception Host: Welcome Guests & Upsell

Village Hotels - Bury; Bryn; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Complimentary leisure club membership

Monthly well-being programme

Employee Assistance Programme

Discounted hotel stays

50% Food & Drink discount

Wagestream financial wellbeing

High Street discounts

Birthday off

Job summary

Village Hotels - Bury is seeking an enthusiastic Reception Host to be the face of the hotel on the floor. You will guide guests to self-check-in terminals, greet them warmly, and help when technology becomes overwhelming.

We value attitude and energy more than experience; you will receive full training and opportunities to grow within our vibrant Village culture, with a focus on memorable guest experiences.

Qualifications

• Personable and energetic attitude valued over CV detail.
• Comfortable chatting with guests and diffusing tense situations.

Responsibilities

• Welcome guests and guide them to self-check-in terminals with a warm, human touch.
• Turn guest concerns into positive outcomes by resolving issues on the spot.
• Upsell Food & Beverage facilities, meetings, and events to guests.
• Maintain front of house standards and assist with briefings and cash handling.

Job description

Village Hotels - Bury is seeking an enthusiastic Reception Host to be the face of the hotel on the floor. You will guide guests to self-check-in terminals, greet them warmly, and help when technology becomes overwhelming.

We value attitude and energy more than experience; you will receive full training and opportunities to grow within our vibrant Village culture, with a focus on memorable guest experiences.