Warehouse Operative

Euro Car Parts; Isleworth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive parts distributor in Isleworth seeks a Warehouse Operative to support warehouse operations, ensure customer service excellence, and maintain a safety-first culture. Ideal candidates will have great communication skills and flexibility in tasks. This role offers a competitive salary and numerous benefits to promote career growth and work-life balance.

Benefits

Competitive Salary

Enhanced Annual Leave (Including Bank Holidays)

Exciting Career Growth

Life Assurance

24/7 Employee Assistance Programme

Exclusive Gym Discounts

Comprehensive Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Work-Life Balance

Passion for Excellence

Responsibilities

• Delivering a safety first culture with the customer at heart.
• Ensuring operational efficiency and customer experience.
• Supporting the retail counter to uphold standards.
• Managing pick to manifest times and service level agreements.
• Delivering best in class service to maintain customer excellence.

Skills

Customer relationship development

Technology utilization for fleet checks

High focus and energy

Good business acumen

Flexibility in tasks

Job description

Overview

As a Warehouse Operative, you play a vital role in the daily success of the branch. Whether supporting in the warehouse, on the retail counter, or making deliveries, your work is varied and essential. Your contribution helps maintain high performance and ensures we consistently deliver on our Customer Promise.

Responsibilities

• Responsible for delivering a safety first culture with the customer at heart of everything.
• Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience.
• Working as a member of the Fleet team with a customer first attitude.
• Ensuring colleagues are focused to deliver a safety first culture at all times.
• Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
• Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
• Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
• Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements (SLAs).
• Ensuring a best in class service is delivered at all times to cement customer excellence.
• Great communication skills demonstrate the ability to develop customer relationships.
• Be able to utilise technology to execute comprehensive fleet checks and delivering a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
• High levels of focus, energy and drive.
• Good business acumen.
• Always delivering best in class service to establish customer experience excellence.
• Flexibility of day to day tasks to best support the branch.

Benefits

• Competitive Salary
• Enhanced Annual Leave (Including Bank Holidays)
• Exciting Career Growth
• Life Assurance
• 24/7 Employee Assistance Programme
• Exclusive Gym Discounts
• Comprehensive Healthcare Perks
• Cycle to Work Scheme
• Retail & Staff Discounts
• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.