Warehouse First Line Manager (FLM)

DHL; Worcester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading logistics company in Worcester is seeking a Warehouse First Line Manager to oversee operations in a retail warehouse. Responsibilities include leading a high-performing team, driving operational improvements, and ensuring a safe workplace. The ideal candidate should have strong logistics knowledge and a passion for customer service. Benefits include 25 days annual leave and a discretionary bonus based on performance, along with opportunities for professional growth.

Benefits

Free parking

On-site canteen

25 days annual leave

Discretionary bonus

Generous pension scheme

24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and free mortgage advice

Qualifications

• Strong operational knowledge of logistics and warehousing in retail or e-commerce.
• Strategic entrepreneurial mindset and passion for customer service.
• Demonstrated compassion and teamwork ethic.

Responsibilities

• Lead and inspire a high-performing warehouse team.
• Drive operations by improving processes and tracking key measures.
• Champion a safe and supportive workplace.

Job description

Pay Rate: £30,000 per annum

Grade: N

Contract Type: Permanent (Full-Time), 40 hours per week

Shift patterns: Weekly rotation AM & PM shift. AM shift : 05:30-14:00, PM shift : 13:30-22:00. Operating Monday-Friday and working one in every four Sundays (rest day given back)

Location: Worcester, WR4 9FA

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a Warehouse First Line Manager to lead our operations and drive success. In our retail warehouse you'll have the opportunity to support across four sections (FLT, inbound, outbound and picking).

What You'll Do

• Lead and inspire a high‑performing warehouse team by overseeing daily work, building a culture of clear communication, strong ownership and teamwork, and motivating colleagues to deliver great results.
• Drive strong operations by improving processes, using new and smart ways to boost output, and tracking key measures to push steady growth across the warehouse.
• Champion a safe, fair and supportive workplace by keeping high safety standards and making sure every team member can work with confidence and security.

This Role Would Suit People Who

• Have strong operational knowledge of logistics and warehousing in retail, e‑commerce or similar.
• Have an strategic entrepreneurial mindset and a passion for providing great customer service.
• Able to demonstrate compassion, a strong team work ethic and enjoy cross-collaboration.

Why Join Us?

• Free parking and on‑site canteen.
• 25 days annual leave.
• Discretionary bonus based on performance.
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
• Free confidential 24/7 GP consultations.
• Hundreds of retail and lifestyle discounts.
• Affordable loans, savings schemes and free mortgage advice.
• Visit https : / / careers.dhl.com / global / en / working-at-dhl-supply-chain to learn more.

Who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an Inclusive Workplace

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 12th January 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.