Ward Unit Administrator - Medical and Acute Assessment Unit

Bupa; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in the City of Westminster seeks a full-time administrative professional for the Medical and Acute Assessment Unit. Key duties include welcoming patients, assisting with admissions, and maintaining efficient communication within the team. Candidates should have healthcare experience, strong administrative skills, and good interpersonal abilities. This role offers opportunities for personal development and the chance to work in a dynamic clinical environment.

Benefits

Bupa Health insurance

25 days holiday each year, increasing after 5 years

Contributory pension scheme

Annual bonus scheme

Discounted gym membership

Free health assessment

Qualifications

• Enthusiastic with the desire to develop in the role.
• Interest in personal development & updating skills.
• Able to work on own initiative and prioritise work.

Responsibilities

• Welcome all patients, visitors and consultants to the department.
• Assist in the Pre-Admission process and obtain cover for sponsored cases.
• Handle minor complaints and follow up to prevent recurrence.

Skills

Experience working in a healthcare environment

Good communication skills

Solid administration experience

Strong interpersonal skills

Excellent organisational skills

Computer literate – Word and Excel

Job description

Overview

The Medical and Acute Assessment Unit (AAU) is a fast‑paced, multidisciplinary environment where patients are assessed and treated for a wide range of acute medical conditions. The unit plays a critical role in the early stages of patient care, often serving as the first point of contact for individuals referred from the Urgent Care Centre, GPs, or other healthcare providers.

What you’ll be doing

In this role, you will be responsible for ensuring a safe, efficient clinical service with the assistance of the clinical leads and for maintaining a progressive service at all times.

• Welcome all patients, visitors and consultants to the department in a professional, friendly, courteous and helpful manner to assist in their patient care and provide the highest standard of customer care.
• Enter costs correctly and charge patients using the hospital system and maintain an efficient telephone manner to take and give accurate information.
• Liaise regularly with Reservation and the Accounts Department to ensure a smooth flow of admissions, ensuring patient payments are in order prior to admission to the Unit.
• Assist in the Pre‑Admission process and take responsibility for obtaining cover on all sponsored cases, updating the Compucare records, referring and following up on queries as necessary.
• Assist Patient Accounts by explaining financial agreements for guaranteed/sponsored and insured day cases, obtaining signed agreements and coordinating department activities, including patient and referrer liaison tasks.
• Liaise with patients and referrers regarding clinical procedures and investigations and ensure they are appropriately informed of precautions/risks.
• Handle all minor complaints with immediate action and follow up to prevent reoccurrence.

Qualifications

• Experience working in a healthcare environment.
• Enthusiastic with the desire to become involved and develop in the role.
• Interest in personal development & updating skills.
• Solid administration experience.
• Computer literate – Word and Excel.
• Good communication and strong interpersonal skills.
• Able to work on own initiative, prioritise work and meet deadlines.
• Excellent telephone manner.
• Excellent organisational skills.

About Bupa

Bupa is one of the most well‑known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state‑of‑the‑art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.

Benefits

• Career opportunities to move into other roles or other parts of Bupa.
• Bupa Health insurance.
• 25 days holiday each year (pro‑rata for part‑time employees), increasing to 27 days after 5 years service.
• Option to buy and sell 5 days holiday.
• You're paid for all Bank holidays.
• Contributory pension scheme.
• Annual bonus scheme.
• Annual pay review.
• Discounts on Bupa products.
• Discounted gym membership.
• Subsidised staff restaurant.
• Free health assessment.
• Free annual flu vaccine and eye test plus contribution to cost of glasses.
• Access to health minds service and 24/7 anytime Health line.

About the area you'll be working in

We're an internationally recognised hospital located in the heart of Kensington, London. At the Cromwell Hospital we're committed to providing the highest quality healthcare for our patients. We are one of the preferred health care providers for leading consultants and for both international and local patients alike. We are continuously investing in standards and the technology to keep us at the forefront of clinical advancement.

Employment information

Time Type: Full time
Job Area: Administration

EEO Statement

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.