Ward Reception & Admin Assistant

NHS; Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Manchester University NHS Foundation Trust (MFT) is hiring for a ward reception/administrative role in the Neonatal Unit. You will greet parents and visitors, perform clerical duties, and help maintain accurate patient records in the EPR HIVE system.

The role emphasises accuracy, organisation, and proactive security awareness. The post requires strong communication and customer service skills, with the ability to work as part of a team and manage competing priorities in a busy clinical

Qualifications

• Minimum Level C GCSE English & Mathematics or equivalent.
• RSA Level 2 or NVQ Level 2 or equivalent.

Responsibilities

• Greet parents and visitors to ward, directing them as appropriate.
• Provide a range of administrative and clerical duties to the Neonatal Unit.
• Maintain/update patients’ records on the Trust's Electronic Patient Record HIVE system, ensuring accuracy; data collation for reports and submissions.
• Be proactive with security on the unit.

Skills

Clerical skills

Typing accuracy

Organisational skills

Time management

Effective communication

Customer service

Education

GCSE English & Mathematics

RSA Level 2 / NVQ Level 2 or equivalent

Job description

Manchester University NHS Foundation Trust (MFT) is hiring for a ward reception/administrative role in the Neonatal Unit. You will greet parents and visitors, perform clerical duties, and help maintain accurate patient records in the EPR HIVE system.

The role emphasises accuracy, organisation, and proactive security awareness. The post requires strong communication and customer service skills, with the ability to work as part of a team and manage competing priorities in a busy clinical